
At TeamNutrition, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and with whom we share it.
1. Personal Information Collected
We may collect the following information when you interact with us:
- First and last name
- Phone number
- Email address
- Information sent via text message, phone call, or online form
- Communication history with our team
2. Use of Personal Information
Your personal information may be used to:
- Respond to your inquiries or messages
- Provide the services you have requested
- Send you reminders or confirmations related to your appointments
- Contact you following a missed call, including via SMS
- Improve our services and customer experience
- Comply with our legal obligations
3. Sharing of Personal Information
We do not share your personal information with third parties, except:
- When required by law
- With third-party service providers who help us deliver our services (e.g., SMS sending platform) and only for the intended purposes
- These providers are contractually required to protect your data
4. SMS Consent
By agreeing to receive text messages from TeamNutrition, you agree to the following terms:
- Types of messages sent: messages related to a missed call
- Message frequency: frequency may vary depending on your interactions with our service.
- Possible charges: messaging and data rates may apply depending on your mobile plan.
- Opt-out: to unsubscribe, text STOP at any time.
- Help: for assistance, text HELP.
- SMS consent: SMS consent is not shared with third parties or affiliated companies.
5. Protection of Information
We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.
6. Your Rights
You may request:
- Access to the information we hold about you
- Correction of inaccurate information
- Deletion of your information, subject to legal obligations
To exercise your rights or ask questions, please contact us:
- Email: contact@teamnutrition.ca
- Phone: 1-877-260-5535