Congratulations! You’ve taken the first step toward reaching your goals! We are delighted to welcome you to TeamNutrition!
Whether you want to improve your eating habits, better manage a health condition, or build a healthier relationship with food, your dietitian is here to support you. To make the most of your first appointment, here are a few tips to help you prepare and know what to expect!
Before Your First Appointment: Steps to Prepare
1. Download the KoalaPro App
Download the free KoalaPro app on the App Store or Google Play. The app centralizes helpful information for your nutrition counselling, including:
- Your health goals;
- Your appointments and consultation receipts;
- Your session summaries, which combine your goals, tools, and discussed recommendations;
- A free planner to help you organize your meals, appointments, and workouts.
You will also enjoy a 30-day no-obligation trial of the Premium section of the app, which can be activated by your dietitian during your first session!
2. Complete the Pre-Assessment Questionnaire
In the KoalaPro app, take a few minutes to complete your pre-assessment questionnaire before your appointment.
This questionnaire helps your dietitian better understand your situation, habits, and needs prior to your first meeting, allowing them to prepare and dedicate more time to what matters most to you.
The goal? Avoid starting from scratch and maximize your appointment time to dive into the topics that matter to you.
3. Check Your Insurance Coverage
Many group or private insurance plans cover consultations with a registered dietitian. However, coverage details vary depending on your policy.
Before your appointment, check if nutrition services are covered, the reimbursement amount, and the claim process. If in doubt, contact your insurance provider for details on your coverage.
What to Bring to Your First Appointment?
To get the most out of your first session, certain documents or tools can be helpful depending on your situation. Here are a few things to prepare, if applicable:
- Your calendar/planner: to schedule upcoming appointments and plan time to integrate recommendations into your routine.
- Your recent blood test results: these can help your dietitian better understand specific aspects of your health.
- Your food or symptom journal: if you already keep one, bring it along! It can be a meal log, a symptom tracker, or anything else you’d like to discuss.
- Your questions and concerns: note down any topics you’d like to address so nothing gets forgotten.
Don’t have all these items? No problem! Simply bring whatever you have on hand. Your dietitian will guide you to determine what information is relevant to your situation.
During the First Appointment: What to Expect?
Getting to Know You
Your dietitian will take the time to discuss various aspects of your daily life with you, including:
- Your goals and needs: what would you like to improve or better understand? Are there specific health or dietary concerns?
- Your expectations: what kind of support are you looking for, and what do you hope to get out of your sessions?
- Your challenges and motivations: what feels difficult right now? What motivates you to embark on this journey?
- Your eating habits: how do your meals look? What are your preferences, habits, and constraints?
- Your lifestyle: what do your typical days look like? What about your sleep, stress levels, and physical activity?
Depending on your situation, other topics may be covered. There are no right or wrong answers: the better your dietitian understands your reality, the better they can support you.
Building a Personalized Action Plan Together
Based on the information gathered, you will define the priorities of your journey together. You are at the center of all decisions, and your dietitian is there to guide you every step of the way.
Their role goes beyond giving advice: they help you explore different avenues, find tailored strategies, and overcome obstacles along the way. Together, you will establish a realistic action plan with goals that fit your life and steps you feel ready to take.
Your dietitian will be there to guide you, highlight your progress, and adjust the action plan over time. The goal is to help you build sustainable habits at your own pace, feeling fully supported throughout the process.
Discovering the Tools to Support You
Your dietitian will also take time to present practical tools for your follow-up, including features in the KoalaPro app and resources to help put your goals into practice. The idea is to empower you with concrete ways to make progress between appointments, without adding extra stress to your daily routine.
After Your Consultation: How to Keep Moving Forward?
Once your appointment is complete, you will have concrete reference points to start moving forward at your own pace.
Check Your Session Summary in KoalaPro
After your consultation, take a moment to review your dashboard in the KoalaPro app. You’ll find all the details to support your journey:
- The goals and recommendations agreed upon with your dietitian;
- The tools discussed;
- Suggested recipes and resources.
Manage Your Appointments and Receipts Independently
- Your payment receipt: download it for your personal records and insurance claims, if applicable.
- Your appointments: view upcoming consultations and modify appointments independently directly in the app, based on your dietitian's availability.
Enjoy Your 30-Day Free Trial of KoalaPro Premium
A complementary resource to support you between appointments. During your first session, your dietitian will present the app and explain how to use it to support your progress. They can also recommend the most relevant tools based on your goals, preferences, and priorities, including:
- More than 1300 recipes created by our dietitians, featuring filters and AI-assisted search tailored to your preferences, health goals, and ingredients on hand.
- A smart grocery list, automatically generated from your recipes or meal planner, customizable and shareable with your family.
- Unlimited virtual workouts, with over 250 guided sessions to stay active according to your preferences and energy levels.
- Exclusive inspiration groups, moderated by a dietitian, to connect with a community sharing similar goals.
- Exclusive discounts worth over $500 on a variety of wellness products and services.
Whether you want to simplify meal planning, try new recipes, or find motivation to take care of yourself, KoalaPro offers practical tools to support you daily.
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Take It One Step at a Time
Following your session, you and your dietitian will have set progressive goals tailored to your reality. The goal is not to change everything overnight, but to move forward at your own pace by gradually incorporating new habits into your routine!
If you have questions, if a strategy isn't working as planned, or if you run into an obstacle, write it down to discuss at your next appointment. Your dietitian is there to support you, find solutions together, and adjust your plan as needed. Every appointment is an opportunity to review, celebrate progress, and continue your journey together.
A Collaborative Journey, at Your Own Pace
At TeamNutrition, we believe effective guidance relies on trust, active listening, and collaboration.
Over your sessions, you can celebrate your progress, recognize what works well, and evolve your goals! And because life doesn't always go as planned, your dietitian will also be there to support you through challenges, explore solutions with you, and adapt your action plan to your reality—always with kindness and without judgment.
Ready to Get Started?
Your first appointment is the starting point of a personalized approach built around your needs, goals, and daily life. With your dietitian's support, you can move at your own pace, explore tailored strategies, and build habits that suit you.
Still have unanswered questions? Check out our FAQ to find answers to your questions.
Welcome to TeamNutrition! We are thrilled to accompany you on this journey.
FAQ: Your Questions About Nutrition Counselling
Lasting changes take time and can't be achieved in a single session! The first consultation allows your dietitian to thoroughly understand your situation, needs, and goals. Follow-up sessions are then used to review progress, dive deeper into specific topics, overcome challenges, and adjust recommendations as your life evolves.
Your dietitian may suggest a multi-session plan to support you progressively. The frequency and number of consultations vary based on your needs, goals, and preferred level of support. Together, you will determine the path that works best for you.
The duration of your session depends on the type of appointment:
- Initial Nutrition Assessment: 60 minutes. This first session allows your dietitian to understand your situation, habits, needs, and goals, and then build a personalized action plan with you.
- Regular Follow-Up Appointment: 45 minutes. This time is dedicated to reviewing progress, answering questions, covering specific topics in depth, and adjusting strategies to fit your life.
- Brief Follow-Up: 30 minutes. Depending on your needs, a shorter appointment may be suggested for targeted check-ins or addressing a specific concern.
Your dietitian can guide you toward the format best suited to your needs and goals.
Not at all! Your dietitian will propose progressive goals tailored to your reality and priorities. Together, you will decide which actions to prioritize without feeling overwhelmed by changing everything at once.
If a recommendation feels hard to apply or if your routine changes, you can discuss it at your next follow-up. Your dietitian is there to support you, refine your action plan, and help you progress at your own pace.
Depending on availability and services offered, you can choose between in-person or video consultations. Video consultations offer flexibility for busy schedules, long commutes, or consulting from the comfort of home. In-person meetings may be preferred if you enjoy face-to-face interactions.
The key is choosing the format that suits you best, based on your preferences and routine. You can adjust your choice throughout your journey based on your needs and your dietitian's availability.
Using KoalaPro Premium is optional. However, the app serves as a valuable support tool to facilitate your progress between consultations.
It lets you access session summaries, goals, upcoming appointments, and payment receipts. If you choose to use the Premium version, you will also unlock recipes, meal planning tools, smart grocery lists, and other resources to put your dietitian's recommendations into practice.
Your dietitian can walk you through the available features and help determine which are most relevant to you. To learn more about features, the free trial, and subscription terms, check out our FAQ.
Yes, you can manage your appointments directly in the KoalaPro app. You can view upcoming consultations and, when available, request date or time changes without needing to contact your dietitian directly.
We recommend reviewing the applicable modification and cancellation policies and adhering to the required notice period. If you experience issues with the app or if the desired option isn't available, reach out to our team for assistance.
