How to Prepare For my First Dietitian Appointment

Congratulations! You've taken a big step towards achieving your goals!  Here are some information to help you be well prepared for your first appointment:

1. Showing up to my meeting

If you have scheduled an in-person appointment, the address and directions to get to your destination are included in the confirmation email. For video conference appointments, you will find the connection link in the same email. There’s no need to download anything; the link will take you directly there!

If in doubt, you can also find the link in your list of upcoming appointments on our KoalaPro app, or in a second reminder email sent 48 hours before the scheduled time.

We ask that you test your connection to the video platform at least 1 hour before the appointment to avoid delays in case of technical issues.

2. Fill out my pre-assessment form

Your dietitian invites you to complete a pre-assessment form in order to better target your needs and optimize your consultation time.

To do so:

1. Download our KoalaPro app from the App Store or Google Play.

2. Open the app and enter the email you provided when booking your appointment.

3. Confirm your email with the verification code.

4. Follow the steps to create a password that meets the specified criteria.

5. Once logged in, click on the My Dossiers tab, then on Personal Information.

6. All that's left is to fill out your details and ensure you allow access to your profile for your assigned nutritionist.

3. How the initial appointment and follow-ups go.

The first appointment is scheduled to last one hour. Although you will be asked several questions about your eating habits and your medical history in the first 30 minutes or so, goals will be determined with your dietitian afterward.

Unless your dietitian suggests another alternative, a personalized food guide with concrete examples of portions and foods will be provided to you during this first meeting.

You will then be able to determine a number of follow-ups with your dietitian, according to your needs. Generally, 4 to 6 regular follow-ups (45 minutes) can be suggested to help you reach your goals. Suggestions vary according to the goals determined with your dietitian.

Shorter follow-ups (30 minutes) are also available, depending on your needs.

4. My Client Portal

Following your first appointment, several details will be added to the My Dossiers section of the KoalaPro mobile app, including:

• Your consultation receipts with your nutritionist (section : Appointments and Receipts - Previous)
• Your upcoming appointment dates (section : Appointments and Receipts - Upcoming)
• Your personalized recommendations and documents shared by your nutritionist (section : Consultation)

5. My Premium Portal

When starting your nutrition journey, you will have free access to our exclusive KoalaPro Premium content for 30 days. Available directly through the KoalaPro app, Premium access offers you a variety of workout videos, exclusive recipes tailored to your health goals, as well as additional nutritional support, including fun nutrition video capsules and educational articles!

You can also access your Client Portal and KoalaPro Premium on your computer via your TeamNutrition Client Portal.  To connect, use the same login and password as for your mobile application.

If you have any questions, do not hesitate to contact your dietitian at her professional email attached to your confirmation email.

You are now ready for the TeamNutrition adventure!

Looking forward to assisting you :)