Congratulations! You've taken the big step towards achieving your goals! Here are some information to help you be well prepared for your first appointment:
Meeting my dietitian - where do I go?
If you scheduled an appointment in person, the address and directions to the office are included in the confirmation email. For appointments by videoconference, you will receive a login link from your dietitian prior to your appointment. There is no need to download anything. The link will take you there!
We ask that you test the connection to the videoconference platform at least 1 hour before the meeting in order to avoid delays in case of technical issues and to notify your dietitian by email if necessary.
My shared Food Journal
Your dietitian invites you to complete a food journal prior to your first appointment. It only requires a few easy steps. To do so, download our app.
**Note that completing the diary is not mandatory for your first consultation. It will otherwise be possible to complete the diary with your dietitian during the meeting.
For more details on how the app works:
How my Smart Food Journal works
How the initial appointment and follow-ups go
The first appointment is scheduled to last one hour. Although you will be asked several questions about your eating habits and your medical history in the first 30 minutes or so, goals will be determined with your dietitian afterwards.
Unless your dietitian suggests another alternative, a personalized food guide with concrete examples of portions and foods will be provided to you during this first meeting.
You will then be able to determine a number of follow-ups with your dietitian, according to your needs. Generally, 4 to 6 regular follow-ups (45 minutes) can be suggested to help you reach your goals. Suggestions vary according to the goals determined with your dietitian.
Shorter follow-ups (25 minutes) are also available depending on your needs.
My Client Portal
Following your first meeting, you will have access to your Client Portal to retrieve your receipts and have access to the recommendations and documents provided by your nutritionist. All accesses, including your password, will be sent to you by email after the first evaluation meeting.
Log in to your TeamNutrition Client Portal with your email address (the one mentioned during your initial call). Simply click on "Forgotten Password" to create a new password.
It is important to verify that you receive this email to prevent any of our emails from falling into your junk folder, including the reminders for your next appointments.
My FIT KoalaPro Portal
When you start your nutrition program, you will have access to FIT KoalaPro free of charge for 30 days. The FIT KoalaPro Portal offers you a variety of training capsules, exclusive recipes adapted to your health or performance goals, as well as access to additional nutritional support including nutrition capsules and educational articles!
Log in to your TeamNutrition Client Portal to access it.
If you have any questions, do not hesitate to contact your dietitian at her professional email attached to your confirmation email.